Overview

Because we deal in pharmaceutical products and health supplies, our policy is designed to balance customer satisfaction with strict health, safety, and international shipping regulations.

Due to safety standards and legal restrictions, prescription medications and opened health products cannot be returned. However, we want you to feel confident shopping with us. If your order arrives damaged, incorrect, or is lost in transit, we are here to help make it right.

Reship & Replacement Policy

We operate under a strict reship-only policy and do not offer monetary refunds under any circumstances. If you experience an issue with your order, we are committed to making it right by reshipping your items.

We offer free replacements under the following conditions:

  • Damaged or Defective Items: If your package arrives damaged or compromised, please contact us within 7 daysof delivery with clear photos of the issue. We will ship a replacement free of charge.
  • Incorrect Orders: If we shipped you the wrong item, please notify us right away, and we will arrange to ship the correct items to you.
  • Non-Delivery / Lost Packages: If your international shipment is confirmed lost by the carrier or fails to clear customs due to an issue on our end, we will reship your order at no additional cost.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account or credit card statement again.
  2. Next, contact your bank or credit card company. It often takes some processing time before a refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us.

Shipping returns

Because international pharmaceutical returns are heavily regulated and often prohibited by border customs, please do not ship any products back to us unless explicitly instructed by our customer support team.

If a return is authorized, we will provide you with the specific return instructions and address. You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable.

Need help?

If you have any questions about your order, eligibility for a refund, or our policies, please contact us.